refund policy

Refund Policy

Effective Date: [Insert Date]

At Elvno, we are committed to providing high-quality products and excellent customer service. If you're not fully satisfied with your purchase, we’re here to help. Please review our refund policy below:

1. Refund Eligibility

1.1 90-Day Satisfaction Guarantee
We offer a 90-day satisfaction guarantee for all of our products. If for any reason you are not satisfied with your purchase, you can request a full refund or a replacement within 90 days of the purchase date.

1.2 Condition of Products
To be eligible for a refund, the product must be returned in its original, unused condition. Any opened or used products may not be eligible for a full refund, except in cases of damaged or defective products.

2. How to Request a Refund

2.1 Contact Us
To initiate a refund, please contact our customer service team at [Your Contact Email] or [Your Phone Number]. Please include your order number, the reason for your request, and whether you would prefer a refund or replacement.

2.2 Return Shipping
You are responsible for covering the return shipping cost unless the product is defective or was sent in error. We recommend using a trackable shipping service to ensure the safe return of the item.

3. Processing Your Refund

3.1 Refund Method
Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used at checkout. Please allow up to 7-10 business days for your refund to be reflected in your account.

3.2 Partial Refunds
In some cases, only a partial refund may be granted if the product shows signs of use, damage, or missing components that were not caused by our error.

4. Non-Refundable Items

4.1 Exceptions
Some products may be non-refundable, including:

• Gift cards
• Downloadable digital products
• Products marked as non-returnable in the product description

5. Damaged or Defective Products

5.1 Reporting Issues
If your product arrives damaged or defective, please contact us within 7 days of receiving your order, including photos of the damage or defects. We will either issue a full refund or send a replacement product at no extra cost to you.

6. Changes to the Refund Policy

6.1 Policy Updates
We may update this refund policy from time to time. Any changes will be posted on this page with an updated effective date. By making a purchase on our website, you agree to the refund policy in effect at the time of your order.

7. Contact Information

If you have any questions or need further assistance, please reach out to us at:

• Email: [Your Email Address]
• Phone: [Your Phone Number]
• Address: [Your Physical Address]

By purchasing from Elvno, you agree to this Refund Policy.

This Refund Policy draft can be customized according to your business requirements and should be reviewed regularly to ensure it complies with any relevant laws or changes in business practices.